Hike POS Review 2027: Pricing, Hardware Costs and Verdict
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Hike at a Glance
 Starting price |
$59 USD a month billed annually, $69 billed monthly, for Essential. Plus is $99 or $119. Enterprise is "Call us". |
|---|---|
 What that price is per |
Not stated. The page asks you to enter your region, store locations and number of registers "for accurate pricing", then shows no unit rate. Get the billing unit in writing before you sign. |
 Currency |
Two on one page. Software in USD, hardware in AUD. A regional selector offers eight regions, including Australia, and still displays USD plan prices. |
 Transaction fees |
0% on all three software plans. 1.5% per in-person transaction on the Hike Handheld, HikePay Terminal and HikePay Reader. The Register, CounterTop and Kiosk carry no transaction fee. |
 Hardware |
Hike Register $1,508 AUD, CounterTop $1,109 AUD, Kiosk $2,100 AUD, Handheld $625 AUD, HikePay Terminal $366 AUD, HikePay Reader $114 AUD. All one-off, all in Australian dollars. |
 Free trial or free plan |
14-day trial, no credit card or financial details required. No free tier: Capterra records "Free version not included". |
 Contract and cancellation |
No minimum term stated. Cancel anytime, switch plans anytime, no downgrade penalty, and pro-rata credits carry over. |
 Bring your own device |
Yes. Runs on iPad and Android through its app, and on PC or Mac in a browser, all from the Essential plan. No Hike hardware required. |
 API access |
Plus and Enterprise only. Essential has none. |
 Countries |
Hike says it "can be used in any country" with configurable tax rates, claims customers in 40+ countries, and lists 14 country sites. That is a tax-configurability claim, not a statement of where it is sold and supported. |
 Standout |
Reviewers place it at the bottom of the market: all ten alternatives G2 names are labelled more expensive than Hike, with none cheaper. |
 Biggest weakness |
Seven usable reviews. The second review site is scoring two different products at once. |
Hike, G2, Capterra and Trustpilot verified November 2026.
Hike POS Pricing: What You'll Actually Pay
Hike publishes a price. What it does not publish is the one thing you need to turn that price into a bill.
Plans
| Plan | Price (USD) | What it includes | API access |
|---|---|---|---|
 Essential | $59/month billed annually, $69 billed monthly | 1 outlet, 1+ registers, unlimited products, users, customers and turnover, 0% transaction fees, cloud backup, customer display, composite products, variants, gift cards and receipts, lay-by, returns and refunds, discounts, iPad, Android, PC and Mac, plus MYOB AccountRight, MYOB Essentials, QuickBooks Online and Xero | None |
 Plus | $99/month billed annually, $119 billed monthly | Everything in Essential plus 1+ outlets, 24/7 email and chat support, advanced user permissions and custom roles, credit notes, delivery dockets, tiered pricing, reporting, payments, and the BigCommerce, Magento, Neto, Shopify and WooCommerce integrations | Yes |
 Enterprise | "Call us" | Everything in Plus plus customised onboarding, a dedicated account manager and premium API access | Premium |
The annual discount is real. Essential saves $10 a month, which is $120 a year and 14.5% off the monthly rate. Plus saves $20 a month, $240 a year and 16.8%.
THE QUESTION THE PRICING PAGE NEVER ANSWERS
Hike does not say whether $59 buys one store, one register or one user.
The page asks you to enter your region, your store locations and your number of registers "for accurate pricing", and then shows the same figures regardless. Essential's own feature list reads "1 outlet, 1+ registers", which tells you a single outlet can have more than one register, and nothing at all about what the second one costs.
Capterra's listing calls the $59 a "flat rate, per month", which contradicts Hike's own page in a second way: on Hike's page $59 is the annual-billing rate and $69 is the monthly one.
Get the unit of billing in writing before you sign. A two-till shop cannot budget from this page.
Two currencies on one page
Hike's software prices are in US dollars. Every hardware item is priced in Australian dollars. Both sit on the same page, and the regional selector, which offers USA/Global, Australia, the UK, Europe, Canada, South Africa, Singapore and India, still shows the plan prices in USD.
| Hardware | Price | Transaction fee |
|---|---|---|
| Hike Register | $1,508 AUD | None |
| Hike CounterTop | $1,109 AUD | None |
| Hike Kiosk | $2,100 AUD | None |
| Hike Handheld | $625 AUD | plus 1.5% per in-person transaction |
| HikePay Terminal | $366 AUD | plus 1.5% per in-person transaction |
| HikePay Reader | $114 AUD | plus 1.5% per in-person transaction |
We have not converted these and you should not either until Hike confirms what you will actually be charged in. The Kiosk at $2,100 AUD is the most expensive single hardware item we have recorded on this site. The HikePay Reader at $114 AUD is the cheapest entry device.
The 0% that is not always 0%
The plan table says 0% transaction fees on Essential, Plus and Enterprise, and the page headlines it. That is true of the software.
Separately, three devices carry 1.5% per in-person transaction: the Hike Handheld, the HikePay Terminal and the HikePay Reader. The honest reading is that Hike takes nothing if you bring your own processor, and 1.5% if you take its payment hardware.
WHAT 1.5% IS WORTH, AND WHAT THE COMPARISON HIDES
On a $50 ticket, HikePay's 1.5% is $0.75. Square's published 2.6% + 15 cents is $1.45. That looks like a win of $0.70 a transaction.
Here is what the page does not clarify. Square's 2.6% + 15 cents is an all-in processing rate. Hike's pricing page does not say whether its 1.5% replaces a processor's rate or sits on top of one. If it sits on top, the comparison reverses.
Ask Hike directly: is 1.5% the total cost of accepting a card on HikePay, or a platform fee charged in addition to a processor's own rate? Do not sign until you have that answer in writing.
REAL MONTHLY COST
A single-outlet shop on Essential, billed annually, taking $20,000 a month across 400 card transactions on a HikePay Reader:
Software: $59 USD a month
HikePay at 1.5% on $20,000: $300 USD a month
Hardware: $114 AUD, one-off, which we are not converting
Known monthly total: $359 USD, plus an AUD hardware purchase.
For scale, the same volume on Square's Free plan at 2.6% + 15 cents costs $520.00 + $60.00 = $580.00, with no subscription.
That gap of $221.00 a month only holds if Hike's 1.5% is the whole processing cost. It also assumes $59 covers your whole shop, which the page does not say. Two unknowns sit under a comparison that looks decisive.
Prices verified against hikeup.com/pricing in November 2026. Square figures verified the same day.
Hike Features: What Works and What Doesn't
Written from Hike's published pages and from review data on G2 and Capterra. No one at CanComCo has operated this product.
Retail depth at the entry price
Essential is not a stripped tier. It includes composite products, products with variants, gift cards and gift receipts, lay-by sales, returns and refunds, discounts, a customer display and unlimited products, users, customers and turnover. Lay-by in particular is uncommon at this price and tells you something about the product's home market. For a single-outlet shop that is a usable retail POS rather than a trial version.
E-commerce is the reason to pick it, and it is on Plus
Hike's integration list is its strongest claim: Shopify, WooCommerce, BigCommerce and Magento, now branded Adobe Commerce, plus the Australian platform Neto. All of those sit on Plus at $99, not on Essential. A shop choosing Hike for omnichannel is choosing the $99 tier, so price it there. Xero and QuickBooks Online are on Essential, as are MYOB AccountRight and MYOB Essentials.
Bring your own device, and it works offline
Hike runs on iPad and Android through its app and on PC or Mac in a browser, all listed on Essential, so no Hike hardware is required to start. Capterra's product description adds that it works on any device and works offline. Riyasudeen R., an IT Engineer in Retail reviewing on November 18, 2021, confirms offline operation in practice and describes using an iPad for billing around the shop floor rather than queueing customers at a counter. That is one of only two Retail-sector reviewers among the ten Capterra displays.
No API on the entry plan
API access is Plus and Enterprise only, confirmed both by Capterra's vendor data and by Hike's own comparison table. If you plan to connect anything Hike does not already integrate with, Essential is not your tier.
What reviewers report going wrong
Two separate Capterra reviewers describe the same defect: duplicate product and customer records created when a name is misspelled, with Tania K. (Purchasing Manager, July 27, 2022) and Chandrakeerthan P. (March 9, 2023) both reporting it, the second describing goods disappearing and the system refusing re-entry as already present. On support, Carleton T. (Admin, Retail, November 4, 2024) reports customer-service staff who could not follow the problem, and Devyani S. (Client Relationship Associate, Banking, July 14, 2022) reports failed payments with no support response, leading customers to pay twice. Four reviewers, two distinct problems, and both worth raising on a sales call.
What the plan table does not tell you
Hike's own comparison table has rows for e-commerce, integrations, inventory, reporting, payments, add-ons and support, and every one of them is blank. The only way to learn what a plan includes is Capterra's vendor-supplied list, which contradicts Hike's page on the price unit. Treat any feature claim on this page as sourced from a third party's vendor data unless we say otherwise.
Feature claims verified against hikeup.com/pricing, Capterra and G2 in November 2026.
Hardware and Setup
You do not need Hike hardware. The Essential plan lists the Hike iPad and Android apps and browser access on PC and Mac, so an existing tablet or laptop can run the till from day one. That makes the real hardware decision about card acceptance rather than about the POS.
If you do buy Hike's hardware, two things matter. First, every item is priced in Australian dollars on a page whose software is in US dollars, and we have not converted them. Second, three of the six devices carry 1.5% per in-person transaction: the Handheld at $625 AUD, the HikePay Terminal at $366 AUD and the HikePay Reader at $114 AUD. The Register at $1,508 AUD, the CounterTop at $1,109 AUD and the Kiosk at $2,100 AUD carry no transaction fee, because they are not the payment-accepting devices.
That produces a trade-off worth naming. The cheapest way into Hike hardware, the $114 AUD Reader, is the route that attaches an ongoing percentage to every card sale. The $1,508 AUD Register does not. On $20,000 a month of card volume, 1.5% is $300 a month, so the cheap device costs more within the first year than the expensive one does outright.
No bundle is published, no setup timeline is published, and Hike names no receipt printer, cash drawer or barcode scanner. The trial is 14 days with no credit card or financial details required, which is enough to test a catalogue import and a day of trading.
Verified against hikeup.com/pricing in November 2026.
Customer Support: What to Expect When Things Break
Hike's own pricing page states 24/7 support via live chat. The Plus plan's feature list specifies "24/7 Email and Chat Support", which implies Essential gets less, and the page does not say what. Confirm what the $59 tier actually includes before you rely on it.
Do not assume phone support exists. Capterra's vendor-supplied data claims Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 live rep and Chat. That is Hike's own description filed with a directory. Hike's own page names only live chat. Where the two disagree, we report both and assert neither.
There is no usable support score. Capterra publishes Customer Service 4.0 from 40 reviews, and we do not use it, because that review set mixes this POS with an unrelated messaging app. G2 publishes no category scores. So for this product there is no independent measure of support quality at all.
What there is, is reviewer detail, and it runs one way. Carleton T. (Admin, Retail, November 4, 2024) reports customer-service staff who sometimes did not understand what to do. Devyani S. (Client Relationship Associate, Banking, July 14, 2022) reports failed payments with no response from support, and customers paying twice as a result. Two accounts is not a pattern, and it is all the evidence that exists.
Hike says it is available in 8 languages, without naming them. Riyasudeen R. (IT Engineer, Retail, November 18, 2021) describes localisation taking some effort to get working.
Verified against hikeup.com/pricing, Capterra and G2 in November 2026.
Hike POS Pros and Cons
Pros
- Reviewers place it at the bottom of the market. G2's comparison module labels all ten of Hike's listed alternatives more expensive than Hike, including Square, Shopify POS, Lightspeed Retail, Toast and Clover. Not one is cheaper.
- Real retail features on the entry tier. Composite products, variants, gift cards and receipts, lay-by, returns, discounts, a customer display, and unlimited products, users, customers and turnover for $59.
- 0% transaction fees on the software. Keep your own processor and Hike takes no cut of your card sales.
- Cancellation terms better than almost anyone here. Cancel anytime, switch plans anytime, no downgrade penalty, pro-rata credits carry over, and a 14-day trial with no credit card or financial details.
- Bring your own device. iPad, Android, PC and Mac from the Essential plan, with offline operation confirmed by a Retail-sector reviewer.
- Four named e-commerce platforms. Shopify, WooCommerce, BigCommerce and Adobe Commerce, plus Neto, all on Plus.
Cons
- The price has no unit. Hike never says whether $59 buys a store, a register or a user, and asks for your register count without pricing it.
- Two currencies on one page. Software in USD, hardware in AUD, with a regional selector that changes neither.
- 0% is not 0% on HikePay hardware. The 1.5% in-person fee on three devices sits in a footnote, and the page never says whether it replaces a processor's rate or stacks on top of it.
- Seven usable reviews. Across the ten alternatives G2 names there are 3,220 reviews. Hike's 7 is 0.2% of that, and the smallest of those ten samples is still 12 times larger.
- The second review site is scoring two products at once. Capterra's 43 reviews mix this POS with Hike Messenger. Three of the ten displayed describe stickers, group calls and chatting with friends.
- No API on Essential , and a plan comparison table whose rows for e-commerce, integrations, inventory, reporting, payments, add-ons and support are all blank.
This profile suits a single-outlet retailer who wants omnichannel cheaply, will phone for the billing unit and will keep their own card processor. It frustrates anyone who needs to budget from a website, and anyone who weighs third-party evidence before buying.
What Real Users Say About Hike
This is the hardest evidence base on the site to read, because one of the two listings is scoring two different products.
| Source | Score | Reviews | What it actually reviews | Checked |
|---|---|---|---|---|
| G2 | 4.2 / 5 | 7 | Hike POS, listed under Retail POS. The only source used for our rating. No category scores published. Seven reviews is a very thin sample and every appearance of the 4.2 on this page says so. | Nov 5, 2027 |
| Capterra | 4.0 / 5 | 43 | EXCLUDED. Two products in one listing. Of the ten reviews displayed, three describe a messaging app rather than a POS: Naika S. (Interpreter, Hospital & Health Care, Sep 16 2022) on stickers and texting, Krupal P. (Student, Design, Jul 21 2021) on chatting and finding friends, and RAJAVEERAMANI T. (Building Services Engineer, Design, May 29 2021) on group calls and a nudge feature. Its category scores, Ease of Use 4.2 (42), Features 3.8 (38), Value for Money 3.9 (38) and Customer Service 4.0 (40), all draw on the same mixed set and are all excluded. Sentiment 74% positive, 7% neutral, 19% negative. Distribution: 25 at five stars, 7 at four, 3 at three, 1 at two, 7 at one. Last updated September 28, 2027. | Nov 5, 2027 |
| Trustpilot | None | 0 | The profile exists, is unclaimed, and states "This company hasn't received any reviews yet." Recorded as an absence, not a score. | Nov 5, 2027 |
| Apple App Store and Google Play | Not researched | Hike's iPad app is the till on the Essential plan, so an app store score would qualify under our method. Worth adding in a later pass. |
How the 4.2 was calculated. One published product-specific score: G2's 4.2. Divided by one source, 4.2. There is nothing to average it against.
Why we will not use Capterra's 4.0. Three of the ten displayed reviews are plainly about Hike Messenger, and the three carry ratings of 4.0, 5.0 and 5.0. Their mean is 4.67 against a listing average of 4.0, so the contamination is pulling the number up, not down. Removing them would lower the POS score, not raise it. Beyond that, of the ten reviewers displayed only two work in Retail. The rest are students, software engineers, a banker, an interpreter and a building services engineer. Across 43 reviews the two populations cannot be separated, so nothing on the listing can be read as a verdict on this POS.
For scale, here is what G2 says about the competitive set, and it is the most useful single table on this page.
| Alternative | G2 score | Reviews | Price vs Hike |
|---|---|---|---|
| Square Point of Sale | 4.6 | 1,211 | More expensive |
| Toast | 4.2 | 371 | More expensive |
| Shopify POS | 4.4 | 368 | More expensive |
| Aloha Cloud | 3.9 | 336 | More expensive |
| Lightspeed Retail | 4.0 | 294 | More expensive |
| SpotOn | 4.4 | 244 | More expensive |
| Clover | 3.8 | 108 | More expensive |
| QuickBooks Point of Sale | 4.1 | 104 | More expensive |
| HitPay | 4.7 | 97 | More expensive |
| LS Retail | 4.4 | 87 | More expensive |
| Hike POS | 4.2 | 7 |
Two things to take from it. First, the price signal is consistent: not one of the ten is labelled cheaper than Hike. G2 states these labels come from reviewer comparisons rather than verified pricing, so read it as how buyers perceive Hike, not as a price audit. Second, the sample gap is the story: those ten products carry 3,220 reviews between them. Hike has 7, which is 0.2%, and the smallest of the ten is still 12 times larger. One caveat on the table itself: Intuit discontinued QuickBooks Desktop Point of Sale on October 3, 2023, so one entry is no longer a live alternative.
No recurring themes. Seven usable reviews cannot support a themes claim. The reviewer accounts used elsewhere on this page are reported individually with name, role, industry and date rather than aggregated.
Hike POS Alternatives
Verified November 2026.
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Loyverse POS
Consider this for a very small shop that wants a free core POS rather than the cheapest paid one.
The core POS is free, and the add-ons are priced per store, which is the thing Hike will not tell you: unlimited sales history $7 a month or $70 a year, employee management $25 or $250, advanced inventory $25 or $250. All three together come to $57 a month per store, against Hike's $59 with no unit attached. Each add-on carries a 14-day trial with no credit card. Capterra scores Loyverse 4.8 from 458 reviews. You give up: Hike's deeper retail inventory and its BigCommerce, Adobe Commerce and Neto integrations. Loyverse's free reporting covers only the last 31 days.
Core POS free; add-ons from $7/month per store.
-
KORONA POS
Consider this where the shop needs inventory depth and a real review base at a similar entry price.
$59 a month per terminal, which is again a stated unit against Hike's unstated one, rising to $79 and $99 for the Retail and Plus tiers. G2 scores it 4.7 from 72 reviews, more than ten times Hike's sample. An unlimited free trial, no credit card, and no forced contracts. KORONA never takes a cut of card sales. You give up: simplicity. KORONA's own reviewers describe a steep learning curve.
From $59/month per terminal.
-
Square POS
Consider this for a shop that wants published rates, a large review base and one currency.
Free at $0 a month, Plus $49, Premium $149, all per location, with in-person rates published per plan at 2.6% + 15 cents, 2.5% + 15 cents and 2.4% + 15 cents. Capterra scores Square Point of Sale 4.6 from 3,036 reviews, and G2 4.6 from 1,211. Everything is in one currency and every unit is stated. You give up: price. G2's reviewers rate Square as more expensive than Hike, and on a $50 ticket Square's $1.45 is nearly double HikePay's $0.75, assuming that 1.5% is the whole cost.
Free plan available.
See our retail stores and clothing stores POS guides, and our Lightspeed review for a deeper retail platform.
Hike POS FAQ
How much does Hike POS cost?
Essential is $59 USD a month billed annually or $69 billed monthly. Plus is $99 or $119. Enterprise is "Call us" with no price published. Annual billing saves $120 a year on Essential, which is 14.5%, and $240 on Plus, which is 16.8%. All three plans carry 0% transaction fees on the software.
Is $59 per store, per register or per user?
The page does not say, and that is the single biggest gap in Hike's pricing. It asks you to enter your region, store locations and number of registers "for accurate pricing", then shows no unit rate. Essential's feature list reads "1 outlet, 1+ registers", so a single outlet can have more than one register, and nothing states what the second costs. Get the billing unit in writing before you sign.
Does Hike really charge 0% transaction fees?
On the software, yes, on all three plans. But three pieces of Hike hardware carry 1.5% per in-person transaction: the Hike Handheld, the HikePay Terminal and the HikePay Reader. The Register, CounterTop and Kiosk do not. So Hike takes nothing if you keep your own processor, and 1.5% if you take its payment hardware. The page does not say whether that 1.5% replaces a processor's rate or sits on top of one. Ask.
Why is the hardware priced in Australian dollars?
We cannot tell you why, only that it is. Every hardware item on Hike's pricing page is quoted in AUD while the plan prices are in USD, and the regional selector that offers eight regions still shows USD plans. We have not converted the hardware figures and you should confirm what currency you will actually be billed in.
What does Hike POS hardware cost?
Hike Register $1,508 AUD, Hike CounterTop $1,109 AUD, Hike Kiosk $2,100 AUD, Hike Handheld $625 AUD, HikePay Terminal $366 AUD and HikePay Reader $114 AUD, all one-off. The last three also carry 1.5% per in-person transaction. You do not need any of them: Hike runs on an iPad, an Android device, a PC or a Mac from the Essential plan.
Is there a free trial or a free plan?
A 14-day free trial with no credit card or financial details required. There is no free plan, and Capterra records "Free version not included".
Can I cancel Hike POS at any time?
Yes, and the terms are better than most. Hike's page states you can cancel anytime and switch plans at any time, that there is no downgrade penalty, and that pro-rata credits carry over. No minimum term is stated anywhere we read.
Why does Hike only have seven reviews?
We cannot tell you why, only what the position is. G2 publishes 4.2 from 7 reviews, the only usable score. Capterra's listing shows 4.0 from 43, but its review set mixes this POS with Hike Messenger, an unrelated chat app, so nothing on it can be read as a verdict on the POS. Trustpilot's profile is unclaimed and has no reviews at all. For a purchase at this price, ask Hike for reference customers.
Is Hike POS Right for Your Business?
Hike gets the product right at a price almost nobody matches. Essential at $59 a month gives a single-outlet shop composite products, variants, gift cards, lay-by, returns, discounts and a customer display, with unlimited products, users, customers and turnover, and it runs on an iPad you already own. Plus at $99 adds Shopify, WooCommerce, BigCommerce, Adobe Commerce and Neto, which is a serious omnichannel list at that price. The software takes 0% of your card sales if you keep your own processor. Cancellation terms are among the best we have seen: cancel anytime, switch plans anytime, no downgrade penalty, pro-rata credits carried over, and a 14-day trial needing no card. G2's reviewers place all ten named alternatives above Hike on price, and not one below it.
The problem is that you cannot turn any of that into a number. The page never says whether $59 buys a store, a register or a user, while asking you to enter your register count. It prices software in US dollars and hardware in Australian dollars on the same page, with a regional selector that changes neither. The 1.5% fee on HikePay hardware sits in a footnote and the page does not say whether it replaces a processor's rate or stacks on it. And the evidence base is seven reviews: the second listing is scoring a chat app alongside the POS, Trustpilot is empty and unclaimed, and the ten alternatives G2 names carry 3,220 reviews between them. Take the trial, use the 14 days, and get the billing unit, the currency and the true meaning of that 1.5% in writing before the card goes in.
Commission disclosure applies. Rating is 4.2 / 5 as of November 2026, derived from published third-party scores by the method in How we review.
Compare against Loyverse, KORONA POS and Square POS. Internal links: /reviews/loyverse-pos-system/ · /reviews/korona-pos-system/ · /reviews/square-pos-system/